Motorist Information

Why is car park management required?

The Parking Ticket Company ensures that the car park terms and conditions are adhered to and that the parking facilities are used correctly. Car park abuse is detrimental to landholders, and The Parking Ticket Company provides a service that ensures the efficient and regulated use of car parks. We work in conjunction with our clients to ensure that genuine users are not inconvenienced by motorists not utilising the parking facilities for the purpose for which they are intended.

Why have I received a Parking Charge Notice?

The car parks under management by The Parking Ticket Company contracted AOS enforcement companies have clear terms and conditions for parking, as detailed on the signage within the car park. If the terms and conditions for parking are contravened a Parking Charge Notice will be issued. If you feel the Parking Charge Notice has been incorrectly issued, we will gladly consider any appeal.

What will happen if I ignore the Parking Charge Notice?

Unfortunately The Parking Ticket Company’s contracted AOS enforcement companies have to issue numerous County Court Claims each month to recover unpaid Parking Charges - Take appropriate action, pay or appeal but do not ignore the Parking Charge Notice.

Appealing a Parking Charge Notice?

If you wish to appeal you can do so online at www.paymypcn.net  or by email appeals@paymypcn.net or you should write to PCN Parking Solutions Payments, PO Box 5419, Hove. BN52 9AN . All correspondence must include your name, address, vehicle registration number and Parking Charge Notice Number. It is important that you provide ALL of the grounds that you wish to rely upon and ALL of the evidence that supports your case. All appeals are fully investigated and the decision to accept or reject an appeal is based on the evidence supplied.

Does The Parking Ticket Company have a fair appeals process?

The Parking Ticket Company has gained a vast amount of experience over many years of handling parking related appeals. It goes without saying that each appeal is individually assessed by a trained appeals assessor, who will review not only the site rules, but will apply a common sense approach.

I am a blue badge holder, surely my vehicle is exempt from private parking rules?

The Department for Transport's Blue Badge scheme for the disabled driver allows for holders of the permit to park in certain restricted areas for up to three hours (areas and times may vary, depending upon the local authority). This concession applies to the public highway only, and is not relevant on private land. Whilst some landlords do provide preferential parking for blue badge holders, this parking is generally subject to the same terms and conditions as found elsewhere on the car park. To avoid confusion, you should always check the terms.

Is the Parking Charge Notice enforceable, is it a penalty?

The Parking Ticket Company does not issue or collect Penalty Charges, fines or Excess Charges which are only relevant to on-street or civil enforcement area and enforced by police/traffic wardens or council civil enforcement officers under the Traffic Management Act 2004 or the Road Traffic Acts. This legislation is not applicable on private land. We can confirm, however, that The Parking Ticket Company has the authority to issue and enforce Parking Charge Notices, for any contravention of the terms and conditions for parking that are displayed.

How can the charge be enforceable if there is a reduction for early payment?

The offer to reduce the charge for the first 14 days is not indicative of the fact that it should be considered a penalty. As a matter of practicality there are many commercial situations where a discount is offered for the early settlement of a contractual claim.

Does The Parking Ticket Company have the authority to issue Parking Charges Notices?

The Parking Ticket Company can confirm that it only operates on sites that are situated on private land and has written authority to operate and issue Parking Charge Notices on all of its sites from the landowner, Legal Occupier or Managing Agent. 

I wasn’t the driver, therefore I will not be paying the Parking Charge Notice?

Paragraph 9(2)(b) of schedule 4 of the Protection of Freedoms Act 2012, states for parking events in England & Wales that the operator must inform the registered keeper that the driver of the motor vehicle is required to pay the parking charge in full. It also notes that, as the operator does not know the driver’s name or current postal address, the registered keeper, if they were not the driver at the time, should inform the operator of the name and current postal address of the driver and pass the notice to them.

The Act also warns that if, after 29 days, the parking charge has not been paid in full and the operator does not know both the name and current address of the driver, they have the right to recover any unpaid part of the parking charge from the registered keeper. This warning is given under Paragraph 9(2)(f) of Schedule 4 of the Protection of Freedoms Act 2012 and is subject to the operator complying with the applicable conditions under Schedule 4 of that Act.

How was a contract formed with the driver?

The Parking Charges issued are levied on the basis of a contract with the motorist, set out via the signage at the site. The signage sets out the conditions under which a motorist is authorised to park and that a Parking Charge will be payable, if the conditions are not met.
Case law, which has been tested in court, such as Vine v London Borough of Waltham Forest [2000] proves particularly useful in respect to the creation of a contract with the driver. This is again reiterated in Section 7.1 of the Department of Transport’s guidance on Section 56 and Schedule 4 of the Protection of Freedoms Act 2012. This provides strong evidence that if the signage and terms and conditions are sufficient it will be considered that the driver has entered into a contract to park on the land.